Performance Issue: macOS Big Sur--Wait to Upgrade
Last Updated:
2021-01-26 18:52:14
Event:
2020-11-13 18:04:00
Status:
Closed
Brief Description:
Members of the Cornell community who use a Mac with university IT services should consider waiting to upgrade their computer to macOS Big Sur. There have been reports of some services experiencing compatibility issues.
User Impact:
Unexpected behavior and issues with some IT services after upgrading to macOS Big Sur.
Workaround:
There is no workaround for this issue
Current Status:
Remaining issues relating to upgrading to Big Sur are being addressed.
Services Affected:
Endpoint Protection
Full Description:
Members of the Cornell community who use a Mac with university IT services should consider waiting to upgrade their computer to macOS Big Sur. There have been reports of some services experiencing compatibility issues.
Although most applications used at Cornell have been tested and are compatible with the new operating system, CrowdStrike Endpoint Protection breaks during the upgrade process. It can be repaired by reinstalling after the upgrade, but the process will be smoother and simpler after an anticipated Crowdstrike update that can maintain functionality through the upgrade process, with no post-update tasks necessary.
Although most applications used at Cornell have been tested and are compatible with the new operating system, CrowdStrike Endpoint Protection breaks during the upgrade process. It can be repaired by reinstalling after the upgrade, but the process will be smoother and simpler after an anticipated Crowdstrike update that can maintain functionality through the upgrade process, with no post-update tasks necessary.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Members of the Cornell community who use a Mac with university IT services should consider waiting to upgrade their computer to macOS Big Sur. There have been reports of some services experiencing compatibility issues. Although most applications used at Cornell have been tested and are compatible with the new operating system, CrowdStrike Endpoint Protection breaks during the upgrade process. It can be repaired by reinstalling after the upgrade, but the process will be smoother and simpler after an anticipated Crowdstrike update that can maintain functionality through the upgrade process, with no post-update tasks necessary. | Remaining issues relating to upgrading to Big Sur are being addressed. | 2021-01-26 | 18:52:14 |
| Members of the Cornell community who use a Mac with university IT services should consider waiting to upgrade their computer to macOS Big Sur. There have been reports of some services experiencing compatibility issues. Although most applications used at Cornell have been tested and are compatible with the new operating system, CrowdStrike Endpoint Protection breaks during the upgrade process. It can be repaired by reinstalling after the upgrade, but the process will be smoother and simpler after an anticipated Crowdstrike update that can maintain functionality through the upgrade process, with no post-update tasks necessary. | CIT continues to recommend to not upgrade to macOS Big Sur. CrowdStrike is continuing to work on updates for the operating system. | 2021-01-19 | 16:05:07 |
| Members of the Cornell community who use a Mac with university IT services should consider waiting to upgrade their computer to macOS Big Sur. There have been reports of some services experiencing compatibility issues. Although most applications used at Cornell have been tested and are compatible with the new operating system, CrowdStrike Endpoint Protection breaks during the upgrade process. It can be repaired by reinstalling after the upgrade, but the process will be smoother and simpler after an anticipated Crowdstrike update that can maintain functionality through the upgrade process, with no post-update tasks necessary. | CIT continues to recommend to not upgrade to macOS Big Sur. | 2021-01-14 | 16:11:07 |
| Members of the Cornell community who use a Mac with university IT services should consider waiting to upgrade their computer to macOS Big Sur. There have been reports of some services experiencing compatibility issues. | CIT continues to recommend to not upgrade to macOS Big Sur. Although most applications used at Cornell have been tested and are compatible with the new operating system, CrowdStrike Endpoint Protection breaks during the upgrade process. It can be repaired by reinstalling after the upgrade, but the process will be smoother and simpler after an anticipated Crowdstrike update that can maintain functionality through the upgrade process, with no post-update tasks necessary. | 2020-12-23 | 16:28:51 |
| Members of the Cornell community who use a Mac with university IT services should consider waiting to upgrade their computer to macOS Big Sur. There have been reports of some services experiencing compatibility issues. | A new version of the VPN client 4.9(04043), which is Big Sur compatible, was deployed in early December. CrowdStrike has a sensor that works with BigSur. There are some steps that may need to be taken when a sensor is already installed and then upgraded to Big Sur. | 2020-12-11 | 19:14:36 |
| Members of the Cornell community who use a Mac with university IT services should wait to upgrade their computer to macOS Big Sur. There have been reports that some services are experiencing compatibility issues with the new Mac operating system. Crowdstrike, Canvas, and Cisco AnyConnect VPN client are among the services where issues have been reported. | A new version of the VPN client 4.9(04043), which is Big Sur compatible, was deployed in early December. CrowdStrike has a sensor that works with BigSur. There are some steps that may need to be taken when a sensor is already installed and then upgraded to Big Sur. | 2020-12-10 | 18:29:09 |
| Members of the Cornell community who use a Mac with university IT services should wait to upgrade their computer to macOS Big Sur. There have been reports that some services are experiencing compatibility issues with the new Mac operating system. Crowdstrike, Canvas, and Cisco AnyConnect VPN client are among the services where issues have been reported. | Cornell staff are monitoring reports and testing. | 2020-11-16 | 15:54:30 |
| Members of the Cornell community who use a Mac with university IT services should wait to upgrade their computer to macOS Big Sur. There have been reports that some services are experiencing compatibility issues with the new Mac operating system. Crowdstrike and Canvas are among the services where issues have been reported. | Cornell staff are monitoring reports and testing. | 2020-11-13 | 18:12:40 |