Scheduled Service Change: Shutdown of smtp.cornell.edu (outgoing mail)
Event:
2020-01-21 05:00:00
Expected Duration:
2020-02-07 05:00:00
Status:
Closed
Brief Description:
AuthSMTP service (smtp.cornell.edu) is being gradually turned off over three to four weeks for customers who have used it to send email.
User Impact:
Users need to reconfigure their email clients to use either Office365 SMTP services (staff/faculty) or GSuite SMTP services (students/alumni).
Services Affected:
Email and Calendar
Subsites Affected:
Conference Calling
GuestIDs
Full Description:
Access to AuthSMTP (smtp.cornell.edu) is being gradually removed over three to four weeks beginning January 21, 2020, from customers who have connected to it to send email. The process will start by removing access for accounts that have not connected at all in 2020, followed by accounts that have connected once, and so on. A new group will be processed every day or two, with the length of time between batches increasing as volume begins to indicate the individual is using smtp.cornell.edu as a major or primary means of sending their mail. In most cases, anyone who loses the ability to send mail as a result of this change can restore it by changing the setting in their email app from smtp.cornell.edu to smtp.office365.com for faculty and staff, or smtp.gmail.com for students or alumni.
CIT TDX ID:
CRQ000001036419
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Access to AuthSMTP (smtp.cornell.edu) is being gradually removed over three to four weeks beginning January 21, 2020, from customers who have connected to it to send email. The process will start by removing access for accounts that have not connected at all in 2020, followed by accounts that have connected once, and so on. A new group will be processed every day or two, with the length of time between batches increasing as volume begins to indicate the individual is using smtp.cornell.edu as a major or primary means of sending their mail. In most cases, anyone who loses the ability to send mail as a result of this change can restore it by changing the setting in their email app from smtp.cornell.edu to smtp.office365.com for faculty and staff, or smtp.gmail.com for students or alumni. | 2020-01-21 | 15:06:44 | |
| Access to AuthSMTP (smtp.cornell.edu) is being gradually removed over the next three weeks from customers who have connected to it to send email. The process will start by removing access for accounts that have not connected at all in 2020, followed by accounts that have connected once, and so on. A new group will be processed every day or two, with the length of time between batches increasing as volume begins to indicate the individual is using smtp.cornell.edu as a major or primary means of sending their mail. In most cases, anyone who loses the ability to send mail as a result of this change can restore it by changing the setting in their email app from smtp.cornell.edu to smtp.office365.com for faculty and staff, or smtp.gmail.com for students or alumni. | 2020-01-16 | 16:17:27 |